Something on your mind? An important detail you want to know before
giving us a call? Check out the questions we get asked the most:
How do I find the right cleaner?
There are several factors to consider when choosing a cleaner for your
home or business. Some important considerations include:
1. Experience: Look for a cleaner who has experience in cleaning
similar homes or businesses to yours.
2. Reputation: Read reviews and check their average star rating to
get a sense of their reputation.
3. Services: Make sure the cleaner offers the specific cleaning
services you need.
4. Availability: Find out if the cleaner has a flexible schedule and can
accommodate your needs.
5. Price: Choose a cleaner that fits your budget and gives a fair and
6. Insurance: Make sure the cleaner is insured for protection, in the
event something goes wrong.
7. Communication: Choose a cleaner who is friendly, responsive, and
easy to communicate with.
8. Green cleaning: If you are looking for an environmentally friendly
cleaner, check if they use green cleaning products.
You can also ask if the cleaner has a guarantee to ensure a risk-free
service. At Kleaner Space, for example, we guarantee your satisfaction 100%.
Do I have to sign a cleaning contract?
No, you don’t have to sign a contract. Our advice is to be wary of cleaning companies who try and lock you into an ongoing contract. Usually, they’ll do a great job the first time, but once you sign on the dotted line, their standards will start to slip.
No contract means you have more flexibility to cancel when it suits you. Plus, it places the responsibility on our team to continue cleaning to a high standard. We’ll always be judged by our most recent clean – and that’s fine by us!
Do you come out and visit my home or business to provide a
Yes, we provide a custom, on-site quote for your home or business. We find that’s the best way to do an accurate, fair quote. Unlike the one- size-fits-all approach which often incurs hidden charges later down the track, you’ll only pay us for what you need cleaned – no more, no less.
What can I expect after booking a cleaning service?
When you request a quote, one of our friendly team will give you a call (usually within 24 hours). Then, they’ll arrange a suitable time to inspect your home or business. If you’re happy with the quote, we’ll schedule your clean at a time and date that suits you best. We’ll be sure to send you a friendly reminder the day before, so the whole process runs
according to your schedule.
Can I give the cleaner a key?
Yes, you can. Or, you can leave it in a safe box at your home for our cleaner to find. All of our cleaners are in-house, police-checked, and insured members of the local community. We never list your address next to your key, which provides an extra layer of security in the extremely unlikely event the key gets misplaced (this has never happened).
Can my pet stay inside during cleaning?
Yes, we are pet friendly! However, if you can keep your pet outside or in a separate room while we clean, we really appreciate it because it helps with both safety and efficiency. Cute dogs or cats can be distracting when we’re trying to focus on the task at hand!
Do I need to be home during the cleaning?
No, you don’t need to be home when we clean, as long as you provide us with a key. We get it – life is busy! We’re here to take the hassle off your hands, so we can clean while you’re at work or out at an appointment.
What makes Kleaner Space different to other cleaning companies?
To be honest, we could go on all day about how we’re different from
other cleaning companies. But we know you don’t have all day, so we’ll
list the key differences that makes us your best choice for a cleaner in
Our ‘Triple Tier’ system & 42-point checklist mean you get
consistently clean results
Our 100% satisfaction guarantee ensures you’ll be satisfied with
the service, or we’ll come back and re-clean free of charge
Every one of our cleaners is reliable, shows up on time, and
completes the job with the same care they’d use on their own
We don’t use lock-in contracts so there’s more pressure on us to
perform to the same impeccable standards every time
Our cleaners are trained in-house and employed directly by us (no
Our cleaners are covered by $10 million in liability insurance,
keeping your home or business protected
Every one of our cleaners has passed a police check to give you
extra peace of mind
We only use fixed-price quotes and never charge you nasty hidden
Our customer service is second-to-none, and our cleaners are so
friendly you’ll probably ask them to stay for tea (please don’t
though – they’re very busy!)
Will I have the same cleaner?
If your regular cleaner is available, we will schedule them to attend your property. However, if they’re already booked for another job, we will have to send a different cleaner. The good news is that all our cleaners receive the same training and follow our ‘Triple Tier’ system which ensures you’ll still get the same crystal clean results you’re used to.
Can you guarantee a quality service?
Yes, our services are backed by our ‘Squeaky Clean’ double guarantee.
Here’s how it works:
1. We clean your home or business as per our 42-point checklist. Then,
we give you before and after photos, so you can clearly see the results
for yourself. If you’re not happy, simply let us know within 48 hours and
we’ll rush back to fix the problem.
2. If you’re still not 100% satisfied after the re-clean, we’ll refund every
dollar of your money. It’s our way of reversing your risk… we can’t be
fairer or more transparent than that!*
*Terms and conditions apply.
How do I pay for the service?
To give you flexibility, we accept payments via credit card, bank transfer or cash. Whatever works for you.
Are your cleaners covered by Public Liability Insurance?
Yes, they are. Every one of our cleaners is covered by up to $10 million in liability insurance. This gives you peace of mind knowing your home or business is protected in the unlikely event something goes wrong.
What if I need to change my scheduled cleaning?
If you need to change your scheduled cleaning time, please contact us via phone or email at least 48 hours before we arrive.
How do I cancel or suspend my service?
We don’t have a lock-in contract, so you can cancel or suspend your service at any time. We just ask that you give us at least one week's notice before your next scheduled clean.
How trustworthy is my cleaner?
All of our cleaners pass a police check before working with us. We also interview them to ensure they pass our own ‘trustworthy test’ before hiring.
How do you screen and train your cleaners?
Every new staff member undertakes thorough training before starting. This includes learning our ‘Triple Tier’ cleaning system and adhering to our 42-point checklist. Our high training standards ensure the same high standards are maintained across our entire team.