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Frequently asked questions

Here are some answers to some of our customers' frequently asked questions:

How do I pay for the service?
To give you flexibility, we accept payments via credit card, bank transfer or cash. Whatever works for you.

What if I need to change my scheduled cleaning?
If you need to change your scheduled cleaning time, please contact us via phone or email at least 48 hours before we arrive.

How trustworthy is my cleaner?
All of our cleaners pass a police check before working with us. We also interview them to ensure they pass our own ‘trustworthy test’ before hiring.

How do you screen and train your cleaners?
Every new staff member undertakes thorough training before starting. This includes learning our ‘Triple Tier’ cleaning system and adhering to our 42-point checklist. Our high training standards ensure the same high standards are maintained across our entire team.

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